14Intelligence have a team of professionally trained mediators who can provide mediation services to assist in reaching a settlement to a difference of opinion or a conflict whether that be in a place of work, a family environment or in a commercial or industrial dispute.
The value of mediation services in any dispute is to provide an entirely impartial but experienced third party to assist parties in dispute to resolve a conflict through the use of a structured interactive process employing specialised communication, negotiation and conciliation techniques. The improvement of communication between the parties in dispute or the re-establishment of interaction where there has been a total breakdown of dialogue may be the key to finding a solution which is acceptable to both sides.
This ‘party centred’ approach concentrates upon the needs, interests and individual motivation or positions of the parties. Such position can often, over time, become deeply entrenched leading to unreasonable demands causing the breakdown of communications and the possibility of more formal or legal procedures and actions being considered or commenced.
Skilled mediation allows the negotiator to identify, often in a far shorter timeframe, a ‘middle ground’ to permit and facilitate a proper discourse in a more positive and reasonable atmosphere leading to reconciliation. The avoidance of lengthy and costly legal or procedural processes is of benefit to all parties concerned.
The neutrality of skilled negotiators permits an objective overview of the dispute and impartially manages the interactions. By avoiding intimidation, aggression or pressurisation and permitting the parties to remain focussed on the issues under dispute will accelerate a satisfactory outcome.
Our skilled professional and experienced mediators will support the entire process. This may include preparatory meetings, establishing the readiness, preparation and availability of both parties and ensuring that the venue and disputed elements are determined, negotiated and ultimately resolved.
Areas where we can assist:
Work Compensation including industrial injury.
NHS patient mediation assistance. (UK)
Mental Health services (UK)
Our mediators are patient, persistent and have a great deal of common sense. They have an arsenal of negotiation techniques, human dynamic skills and powers of effective listening.